how to order

If you would like to place an order, just send an email to robert.kunze@mistermineral.com .

Your email should contain:

– the mineral with the ID (or the URL)

– your full name and address

If it’s available I will reserve it for you and proceed with the payment-process by sending the official invoice.

I accept the following ways of payment:

Bank transfer / Paypal / Cash

After you replaced your request / order you’ll get an email with the payment-data and the full costs incl. shipping.

All items will be shipped insured and trackable via Austrian Post. Whenever possible I will combine shipment of more than one specimen to save shipping costs.

The following table shows the costs for insured shipping of parcels up to 2 kg, depending on the amount of insurance.

Austria: 5 – 10 Euro
Europe (excl. UK): 16 – 18 Euro
North America (+ UK): 22 – 42 Euro
Rest of world: 28 – 49 Euro

If you’re not satisfied with any specimen you bought from the website, please let me know within 10 days after you recieved it.

robert.kunze@mistermineral.com

Please handle the specimen very careful, pack it very well and return it after you informed me. After I received your specimen in the same condition as it was send to you, I will refund the full price (except the shipping-costs).

Please note:

The return-offer is not valid for specimens that were sold via catawiki or e-rocks!

No customer records will be given away to other companies and/or organisations. Especially I’m using your email-adress for sending you the newsletter or private offers of mineral specimens.